Refund policy

 

Return & Refund Policy

At Her Empire Lifestyle, we strive to ensure that you love your journal. However, if you are not completely satisfied with your purchase, we are happy to offer a return and refund within 14 days of receiving your order.

Eligibility for Returns:

  • The item must be returned in its original packaging and in unused, resalable condition.

  • Returns must be requested within 14 days of delivery.

  • You are responsible for covering the return shipping costs.

Refund Process:

  • Once we receive and inspect the returned item, we will process your refund.

  • The refund will be issued to your original payment method.

  • For all UK orders, a £3.29 deduction will be applied to your refund to cover the original shipping cost that we provided.

How to Initiate a Return:

  1. Contact us at contact@herempirelifestyle.com with your order details.

  2. We will provide you with the return address and instructions.

  3. Ship the item back to us within the 14-day period.

  4. Once we receive your return, we will process your refund within 5-7 business days.

We appreciate your support and understanding! If you have any questions, feel free to reach out to us at contact@herempirelifestyle.com.