Frequently Asked Questions

Everything you need to know about our planners, orders and delivery.

Product Questions

Are your planners dated or undated?

All of our planners are undated, so you can start at any time of the year. No wasted pages, no pressure to start in January, just start whenever you're ready.

What's included inside your planners?

Our planners are designed to bring your goals, plans and everyday routines together in one place. Depending on the design, you'll find goal-setting exercises, vision boards, weekly planning, gratitude journaling, wellness tracking and more.

What's the difference between a planner and a journal?

Our planners combine the best of both. They're designed to help you organise your schedule, set goals and create routines, while also giving you space to reflect, journal and focus on personal growth.

Can I start using my planner halfway through the year?

Absolutely! Because our planners are undated, you can start whenever you're ready and make the most of every page.

How do I choose the right planner?

We recommend exploring our product descriptions and inside-page previews to find the design that best suits your lifestyle and goals.

Orders & Shipping

Do you ship internationally?

Yes! Her Empire Lifestyle ships internationally. Available shipping options and costs are displayed at checkout based on your delivery location.

How long will my order take to arrive?

Delivery times vary depending on your location and shipping service. Please refer to our Shipping Policy for further information.

How can I track my order?

Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information, where available.

Can I change my shipping address after placing an order?

If you've entered the wrong address, please contact us on contact@herempirelifestyle.com as soon as possible with your order number and correct details. We'll do our best to help before your order is dispatched.

Returns & Refunds

What is your return policy?

Please refer to our Returns & Refunds Policy for information about return eligibility, timeframes and how to request a return.

How do I request a return?

Please contact our customer support team contact@herempirelifestyle.com with your order number and reason for your return. Our team will guide you through the next steps in accordance with our returns policy.

Can I cancel my order?

If you need to cancel your order, please contact us on contact@herempirelifestyle.com as soon as possible. Once an order has been processed or dispatched, cancellation may no longer be possible.

Can I change my shipping address after placing an order?

If you've entered the wrong address, please contact us on contact@herempirelifestyle.com as soon as possible with your order number and correct details. We'll do our best to help before your order is dispatched.